Overnight Counsellor

ABOUT US:

Spectrum.Life is a whole-of-health digital partner that guides organisations and their people to thrive, delivering clinically backed digital health, mental health and wellbeing solutions.

Our HealthTech delivers digital transformation for Insurers, Educators and Employers through Co-creation or seamlessly integrated out-of-the-box solutions, that decrease digital fragmentation and engage, empower, and transform their people’s lives.

Established in 2018 by Stuart McGoldrick and Stephen Costello, Spectrum.Life provides services internationally to over 7.2m insurance members, 3,000 corporate clients, 60 universities and 650,000 university students. Spectrum.Life currently employs over 260 people, including over 125 clinicians.

Our vision is to change and save as many lives as possible.

ROLE BRIEF:

We are looking for a proactive, reliable, and fully qualified Psychotherapist/Counsellor to help us provide access to professional services while also overseeing other individuals engaging in the service. The Overnight Counsellor is a key part of both the Spectrum Therapy team and the Employee Assistance Programme which provides access to professional services including psychoeducation and brief therapeutic support to employees experiencing mild to moderate mental health difficulties. The overnight counsellor conducts screening assessments, makes recommendations based on screening assessments, delivers evidence informed brief interventions and oversees case management of individuals engaging with the service. They also participate in the evaluation and reporting of participation with the EAP service.

RESPONSIBILITIES:

• Carrying out screening assessments over the phone with individuals wishing to engage with EAP services, focusing on strengths as well as difficulties.
• To conduct risk assessments and implement risk management plans as appropriate, with the support of our Psychological Triage team.
• To identify current supports available to individuals contacting the service and develop goal focused, collaborative action plans.
• To provide brief goal focused therapeutic support to individuals contacting the service.
• Answering calls and maintaining a busy shared mail inbox
• Scheduling appointments, liaising with clients and clinicians
• To liaise and consult with other professionals working across the service as appropriate.
• To contribute to research and evaluation of the EAP service as required.
• To operate within all policies, procedures and guidelines of the SH and EAP service.
• To participate in team meetings and attend other meetings as deemed necessary.
• To be flexible regarding working hours in line with the needs of the project (incorporating occasional late evening and weekend work)
• Reviewing and handling of cases/queries that need to be investigated/escalated either from individual service user perspective or client organisational level
• Liaising with clinical governance around complex, high risk case
• Working on specific tasks required relating to service development, expansion of service.

REQUIREMENTS:

• Hold a recognized qualification in Counselling or Psychotherapy at Level 5 or higher relevant qualification in Counselling
• Minimum of 100 accrued counselling hours.
• Individual membership and registration with a professional association or organisation which is governed by a recognised code of ethics and disciplinary process (i.e. IACP, BACP, BPC, NCPS, UKCP, BABCP, COSCA, ICP, APPI, PSI is an essential requirement
• Strong computer skills and mastering current software and applications (such as Microsoft Office) Ability to work at a fast paced envioroment and to meet key objectives around call volume and quality.
• Ability to adapt to both the ever changing client and organizational needs
• Ability to work in a fast-paced environment and to multi-task, when needed
• Strong empathy and listening skills
• Flexibility to work shifts, weekends, evenings, holidays etc. as per business needs
• Experience working with a variety of clients reflecting a wide range of clinical presentations.
• Experience of screening clients & carrying out initial screening appointments.
• Strong risk assessment skills with regards to Child Welfare/Safety concerns, Suicide/Self-Harm, Substance Abuse etc.
• Good clinical judgement and understanding of your responsibilities regarding confidentiality
• Strong work ethic and professionalism
• Ability to work over the phone and through chat
• Strong interpersonal and communication skills.

DESIRABLE:

• Experience working with clients using short terms models of therapeutic intervention, particularly CBT
• Experience working within an EAP service
• Experience working on phone lines
• Ability to work therapeutically in a language other than English.
• Open to working overnight

WHAT ARE THE BENEFITS OF WORKING AT SPECTRUM.LIFE?

• Full-time contract
• Work from home
• Competitive salary (Dependent on experience) plus 10% bonus + employee benefits
• 25 days annual leave
• A welcoming and supportive multidisciplinary team of colleagues who share your passion
• Training, guidance and support to allow you to do your role to the best of your ability
• Opportunities to develop your skills and expertise through learning and training
• The chance to contribute to the development and shaping of a new and exciting service
• Working for an organisation that is striving to improve as many lives as possible where values genuinely drive the day-to-day work and decisions at all levels within the company.
• Extensive list of employee perks and benefits https://app.box.com/s/hfibnhnrok98j475ydo6z93jjdlsss4x

Please note, you will be required to upload your registration, qualifications and DBS check, Access NI or disclosure Scotland Certificates at the application stage